Frequently Ask & Questions

General Questions

  • Can I test the service on my own?

    Of course you can. Our Account Managers will help you set up the testing environment and provide $5 of free credits to test our service. Your Account Manager will be in touch to check how things are going and get you set up once you finish testing. You ca

  • How long does it take me to get a short code, and have it set up?

    It depends on the country and region - in many countries we have pre-approved short codes and we can have them up and running for you within hours. If you’re using a service like Zendesk, you can buy our numbers over an application. In other countries, we

  • How do I pay? Can I pay online?

    You can pay offline or online. In many countries we have local online payment options available - in UK, USA, Kenya, South Africa, Poland, Turkey, Russia, Nigeria, Tanzania.

  • What does it take to start testing?

    Just get in touch with us in whatever way suits you. You can sign up here, drop an email to [email protected], contact us over the chat window, or any of our social media profiles. We’ll be in touch with you shortly and set up a test account for you. You’l

  • What is the difference between USSD and SMS?

    USSD is a menu-based service which runs as a real-time open session between the application and the end-user. While SMS is a store and forward technology, USSD texts and interactions are not stored on the mobile phone. SMS content remains stored in the mo

  • What kinds of USSD short codes are there?

    There are three types of USSD short codes available. The standard rate USSD short code is charged the standard fee for the USSD menu usage by the end-user. Reverse-billed short codes are free for the end-user. Premium rate USSD short codes are charging th

  • Which payments methods do you support?

    We support a number of different payment options, which depend on the country and currency. You can make payment offline, with debit and credit cards, and in some countries with e-wallets. In some countries it’s possible to pay in local currency as well.

  • Why should I subscribe to your monthly newsletter?

    We’re doing our best to deliver relevant information on technologies and opportunities in the messaging ecosystem to our clients, partners and prospects. Also, we send out news and updates on our products, developments, special offers and events where we

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